Notification channels are the destinations where HookFlo sends alerts when webhook events are received. This page provides an overview of available notification channels and how to configure them.

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Available Channels

Slack

Send rich, interactive alerts to Slack channels or direct messages

Email

Deliver detailed notifications to individual or group email addresses

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Coming Soon

We’re actively working on adding more notification channels:
  • Microsoft Teams
  • Discord
  • Webhook forwarding

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Channel Configuration

Each notification channel type requires specific configuration:

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Key Features

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Message Templating

All notification channels support customizable message templates:
  • Template variables: Insert dynamic content from webhook payloads
  • Conditional sections: Show parts of the message only when certain conditions are met
  • Markdown support: Format your messages with rich text
  • Preview capability: Test your templates before saving

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Filtering & Routing (Coming soon)

Control exactly when and where notifications are sent:
  • Event filtering: Send notifications only for specific event types
  • Content-based rules: Apply conditions based on the webhook payload content
  • Channel routing: Send different types of events to different channels
  • Priority levels: Set importance levels for different types of alerts

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Scheduled Digests (Coming Soon)

Instead of receiving individual notifications, you can configure digest summaries:
  • Hourly digests: Collect and summarize events from the past hour
  • Daily reports: Get a daily summary of all events
  • Weekly summaries: Receive a weekly rollup of activity

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Best Practices

1

Start with Critical Alerts

Begin by setting up notifications for the most important events, then expand as needed.
2

Use Clear Naming

Give your notification channels descriptive names that indicate their purpose.
3

Test Your Templates

Always use the preview function to test how your messages will appear before activating them.
4

Avoid Alert Fatigue

Be selective about which events trigger notifications to prevent overwhelming your team.

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Next Steps