> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hookflo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Learn about the different ways Hookflo can deliver alerts to your team

Notification channels are the destinations where Hookflo sends alerts when webhook events are received. This page provides an overview of available notification channels and how to configure them.

## Available Channels

<CardGroup cols={2}>
  <Card title="Slack" icon="slack" href="/notification-channels/slack">
    Send rich, interactive alerts to Slack channels or direct messages
  </Card>

  <Card title="Email" icon="envelope">
    Deliver detailed notifications to individual or group email addresses
  </Card>
</CardGroup>

## Coming Soon

We're actively working on adding more notification channels:

* Microsoft Teams
* Discord
* Webhook forwarding

## Channel Configuration

Each notification channel type requires specific configuration:

<AccordionGroup>
  <Accordion title="Slack Configuration">
    Slack notifications require:

    * Incoming Slack Channel Webhook URL
    * Channel selection for delivering messages
    * Slack template
  </Accordion>

  <Accordion title="Email Configuration">
    Email notifications require:

    * Recipient email addresses
    * Email subject template
    * HTML and text content email templates
  </Accordion>
</AccordionGroup>

## Key Features

### Message Templating

All notification channels support customizable message templates:

* **Template variables**: Insert dynamic content from webhook payloads
* **Conditional sections**: Show parts of the message only when certain conditions are met
* **Markdown support**: Format your messages with rich text
* **Preview capability**: Test your templates before saving

### Filtering & Routing  (Coming soon)

Control exactly when and where notifications are sent:

* **Event filtering**: Send notifications only for specific event types
* **Content-based rules**: Apply conditions based on the webhook payload content
* **Channel routing**: Send different types of events to different channels
* **Priority levels**: Set importance levels for different types of alerts

### Scheduled Digests (Coming Soon)

Instead of receiving individual notifications, you can configure digest summaries:

* **Hourly digests**: Collect and summarize events from the past hour
* **Daily reports**: Get a daily summary of all events
* **Weekly summaries**: Receive a weekly rollup of activity

## Best Practices

<Steps>
  <Step title="Start with Critical Alerts">
    Begin by setting up notifications for the most important events, then expand as needed.
  </Step>

  <Step title="Use Clear Naming">
    Give your notification channels descriptive names that indicate their purpose.
  </Step>

  <Step title="Test Your Templates">
    Always use the preview function to test how your messages will appear before activating them.
  </Step>

  <Step title="Avoid Alert Fatigue">
    Be selective about which events trigger notifications to prevent overwhelming your team.
  </Step>
</Steps>

## Next Steps

* [Set up Slack notifications](/notification-channels/slack)
* [Configure email alerts](/notification-channels/email)
* Learn how to [create custom alert templates](/notification-channels/templates)
* Explore [alert routing strategies](/notification-channels/routing)

  Need Support? [Let us know](mailto:support@hookflo.dev)\
  or [DM me directly on X](https://x.com/Prateek53788134).